Commerce Connect

1. Introduction

At Commerce Connect, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Information: Appointment details, service history, and stylist preferences.
• Payment Information: Credit card details, billing address, and transaction history (note that full payment details are processed securely through our payment providers).
• Health Information: Allergies, sensitivities, or medical conditions relevant to our services (only collected with your explicit consent).
• Account Information: Username, password, and account preferences if you create an account.
• Communications: Information provided in emails, contact forms, or other correspondence with us.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Technical Information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, and the page you visited before coming to our site.
• Location Information: General location data based on your IP address.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Providing Services

• Processing and managing your appointments
• Completing transactions and processing payments
• Creating and maintaining your client record
• Providing appropriate hair services based on your history and preferences
• Responding to your inquiries, comments, or concerns

3.2 Improving Our Services

• Analyzing usage patterns to enhance website functionality
• Developing new services and features
• Conducting research and analytics to improve our offerings
• Training our staff to better serve your needs

3.3 Marketing and Communications

• Sending appointment reminders and service notifications
• Providing information about special offers, promotions, and new services
• Personalizing your experience with targeted content
• Requesting feedback on our services

3.4 Legal and Operational Purposes

• Complying with legal obligations and regulatory requirements
• Preventing fraud and protecting our rights and property
• Enforcing our terms of service and other policies
• Managing business operations and maintaining security

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, enabling core functionality such as security, network management, and accessibility.
• Performance/Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Allow our website to remember choices you make and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

4.2 Managing Cookies

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

5. Information Sharing and Disclosure

We may share your personal information with the following parties:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Booking and appointment management systems
• Email and communication services
• Analytics providers
• IT and cloud service providers

These providers are contractually obligated to protect your information and can only use it for the specific services they provide to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you can request that we delete your personal information.
• Right to Restrict Processing: You can request that we limit how we use your personal information.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal information, particularly for marketing purposes.
• Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Some of the security measures we employ include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal requirements

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from your country's laws.

When we transfer your information to other countries, we take steps to ensure that appropriate safeguards are in place to protect your information and to ensure that it is treated in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within applicable legal timeframes.